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Current Positions Available:

To apply for a posted position, e-mail your resume and cover letter to hr@moca.org. Upon receiving your resume, we will review your credentials and contact you if they are commensurate with the requirements of the position for which you are applying.

Unless otherwise identified, all job opportunities are based in downtown Los Angeles at MOCA's staff offices located at MOCA Grand Avenue. MOCA is an Equal Opportunity Employer.

Thank you for your interest in MOCA.

Visitor Engagement Supervisor: Operations Specialist

Overview:

As a member of the Visitor Engagement leadership team, oversee front-line staff and operations in order to create a cohesive, visitor-friendly customer service experience that encourages meaningful engagement in contemporary art for the museum’s diverse visitors from the moment they purchase a ticket through the duration of their visit. Assist in training and supervising a staff of approximately 60 – 80 part-time Gallery Attendants (GAs), and 5 full-time Visitor Engagement Leads who staff exhibitions and public programs at two museum locations: MOCA Grand Avenue and The Geffen Contemporary at MOCA. GAs are posted throughout the galleries, in the lobby, and in the box offices during public hours, public programs, and special events; they are responsible for admissions, ticketing, hospitality, on-site membership sales and service; engaging visitors in viewing and discussing works of art while protecting artwork; and providing break and after-hours coverage for the staff offices receptionist. Coordinate with representatives of all museum departments to stay informed of current and upcoming exhibitions, programs, and other museum developments, and to share this information with front-line staff as a means of furthering MOCA’s efforts to build an involved and supportive community.

Requirements:

  • A minimum of 2-4 years’ supervisorial experience, with strong team leadership, training, and coaching skills, and familiarity with state and federal wage and hour laws.
  • A minimum of 2 years’ customer service experience.
  • Familiarity with museum front-line operations, including enforcement of rules safeguarding works of art; admissions and membership sales; and event ticketing and logistics.
  • Excellent planning and project management skills. Detail minded with the ability to handle multiple assignments, keep deadlines, and make sensible decisions with good judgment.

  • Strong skills in point of sale systems, basic accounting and attendance analysis, and constituent record management systems. Knowledge of Word, Excel, and Altru preferred.

  • Working a Sunday through Thursday schedule, must be able to work evenings and holidays at both downtown MOCA locations.
  • Bachelor's degree required.

Essential Functions:

Supervision:

  • Assist in the training and supervision of approximately 60 – 80 part-time Gallery Attendants (GAs), and 5 full-time Visitor Engagement Leads who staff exhibitions and public programs at two museum locations: MOCA Grand Avenue and The Geffen Contemporary at MOCA.
  • Model and develop performance standards and practices for excellent customer service with all members of the public including: in-person visitors, scheduled groups, and telephone contacts. This position is regularly the most senior on-site manager for Visitor Engagement and must frequently make on-the-spot decisions to ensure systems are in place to deliver high quality interactions between front-line staff and visitors.
  • Oversee staff scheduling, including reception relief coverage; review and approve staff time and attendance.
  • Monitor and act on matters relating to employee performance, including handling disciplinary steps in coordination with the Director of Visitor Engagement and Human Resources Manager. Investigate, document, and follow up on situations requiring disciplinary review and action, up to and including termination of employment.
  • On an as-needed basis and working with Director of Visitor Engagement and Visitor Engagement Supervisor, prepare for and conduct daily briefings for all Visitor Engagement staff, occasionally in collaboration with MOCA Security Supervisors for Security staff. Check in with Gallery Attendants during shifts, offer coaching on best practices as needed.
  • Supervise Visitor Engagement Assistant in the absence of Director.
  • In the absence of the Director of Visitor Engagement and Co-Supervisor, act as an on-duty supervisor for GAs during shifts and buildings as designated, so that exhibition-related, customer service, and visitor engagement issues can be escalated to a supervisor.  When serving as primary supervisor:
    • Assess and adjust each day’s staffing numbers and assignments; coordinate opening and closing procedures as well as breaks and dismissals.
    • Prioritize smooth front-line operations, maintaining radio contact with floor staff and conducting gallery walk-arounds.
    • Make on-the-spot decisions to respond to unforeseen requests or situations, whether generated by MOCA staff or external parties.
  • Partner with MOCA Security to ensure Gallery Attendant operations are smooth, including proper staffing of posts in the galleries during public hours, public programs, and special events. Assist MOCA Security in handling fire/life safety protocols, including medical incidents or emergency situations.
  • Assist GAs in crowded galleries, and interface with self-guided groups as needed.
  • Assist MOCA Security in handling fire/life safety protocols, including medical incidents or emergency situations.
  • Perform other duties as assigned.

Operations:

  • Oversee maintenance of all ticketing operations, including discounts, equipment, account reconciliation, and attendance tracking.
  • Operate in the Guest Services Manager role for the Altru software system, creating and maintaining functions and reporting for daily ticketing, museum-wide attendance tracking, and various revenue processes, including discounts. Set up and maintain user accounts. Oversee membership and merchandise sales processed through the box office.
  • Work with interdepartmentally to ensure smooth operation of public programs ticketing, check-in, and seating. Oversee specific front-line staffing for in-gallery or auditorium programs.
  • Work with Membership Manager to devise ways for front-line staff to boost onsite membership sales through renewals, upgrades, and conversion of non-members to members, while upholding high customer service standards for members who visit the museum during public hours, public programs, and special events.
  • Work with Operations and Communications staff to ensure materials and messages designed for visitors are clear and contribute to a welcoming and accessible atmosphere.

Physical Demands:

While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; walk for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height.  Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus.  Must be able to visually inspect work.  Manual dexterity to operate computer and other office equipment required.  Heavy usage of computers and phones required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.


Application

Please submit your resume and cover letter to hr@moca.org.

Executive Assistant, Director's Office

Overview

The Museum of Contemporary Art (MOCA) is seeking an Executive Assistant to support the institution’s Director and manage the Director’s Office in a highly creative and fast-paced environment.  The Executive Assistant is responsible for the overall effectiveness and professionalism of the Director’s Office in relation to all areas across the institution, as well as for providing direct support to the Director. Primary responsibilities include prioritizing the Director’s time and initiatives, managing and handling day-to-day operations and communications, and overseeing and executing projects. The Executive Assistant reports to the Director and works in close collaboration with the other Executive Assistant in the Director’s Office as well as the Chief of Staff to the Director and senior management of the museum.


Requirements:

  • Must have live-time dictation skills and wpm 90 and above. 
  • Minimum of five years’ experience in progressively responsible administrative roles, preferably in arts, cultural, or other non-profit organizations.
  • Exceptional judgment, professionalism, and discretion in handling confidential and sensitive situations and matters.
  • Excellent verbal and written communication and presentation skills.
  • Proactive problem-solver and self-starter with demonstrated ability to actively prioritize and manage time, juggle multiple duties and tasks, and meet deadlines.
  • Track record of providing exemplary and effective support at the executive level, with professional focus on and commitment to administrative excellence.
  • Ability to maintain a highly professional, positive and flexible demeanor with rapid and shifting priorities.
  • Proven organizational ability, accuracy, analytical skills, and high attention to detail.
  • Knowledge of German or Chinese language desirable.
  • Experience managing and supervising support staff and/or interns, and working productively and collaboratively with senior management staff.
  • Tech savvy with strong computer skills, including a high degree of knowledge and proficiency in Google Suite, Word, Excel, PowerPoint, and social media platforms.
  • Accessibility and availability to work, as needed, outside of normal business hours in response to urgent and international schedules, and availability to frequently participate in evening and weekend museum programs and events.
  • Bachelor’s degree in business, arts administration, or related field.


Essential Functions:

  • Managing, prioritizing, and tracking the Director’s mail and email.
  • Typing, note taking, and creating follow up action items from various meetings.
  • Tracking, planning, and coordinating the Director’s calendar and meetings.
  • Assisting and supporting the Director during museum events.
  • Planning, booking, and coordinating all domestic and international travel for the Director.
  • Submitting monthly expense reports and assisting in developing and tracking the department’s budget.
  • Liaising with trustees, prospects, supporters, artists, government officials, celebrities, gallerists, curators, and press contacts on behalf of the Director’s Office.
  • Facilitating cross-departmental coordination of the Director’s projects and initiatives.
  • Conducting research for artists and artist dossiers, and supporting the preparation of presentations and proposals, as needed.


Physical Demands:

While performing the essential functions of this job, the incumbent must be able to do the following: sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height; stand and walk for long periods of time.  Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus.  Must be able to visually inspect work.  Manual dexterity to operate a computer and other office equipment required.  Heavy usage of computers and phones required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.


Application

Please submit your resume and cover letter to hr@moca.org.

Human Resources Manager

Overview

Reporting to the CFO and COO, the Human Resources Manager provides operational day-to-day HR leadership for approximately 200-250 exempt and non-exempt employees in a variety of functions by working with all levels of management, supervisors, and support staff, as well as HR-vendors and brokers. This position serves as an advisor to executive management to help ensure that the museum operates in compliance with all federal, state, and local employment laws, and provides critical HR expertise particularly in times of change and growth. The Human Resources Manager will be involved in all aspects of HR including but not limited to employee relations, recruitment, employee development, compensation and benefits, payroll, performance management, training and development, etc. The position will manage one Human Resources Generalist.


Requirements:

  • Bachelor’s degree in Human Resources, Industrial Relations, Business Management or related field
  • 5-7 years of professional level Human Resources experience is required, including at least 3 years in a Human Resources Generalist capacity.
  • Ability to work with a high sense of urgency and strong time management skills to be able to execute tasks efficiently and calmly
  • Ability to successfully work in a fast paced environment and handle highly sensitive issues while balancing employee advocacy, management demands, and museum objectives. Demonstrated ability to proactively manage and resolve complex and sensitive human resource issues.
  • Strong knowledge of California, Federal and local employment laws including, but not limited to, ADA, FLSA, EEOC, Title VII, etc.
  • Demonstrated experience and comfort managing HR issues with a diverse staff, and a wide range of workplace situations
  • Strong problem solving, analytical, and organizational skills
  • Excellent verbal and written communication, interpersonal, organizational and multi-tasking skills with excellent follow-up and follow-through skills
  • Strong Proficiency in Google and Microsoft Office Products (Microsoft Word, Excel, and Outlook)
  • Strong proficiency with ADP Workforce Now required
  • Proficiency with EaseCentral preferred
  • PHR/SPHR or SHRM-CP/SCP certification preferred
  • Experience in a nonprofit and/or arts organization preferred


Essential Functions:

  • Provide HR counsel to Management Team on employee relations issues as well as investigating and responding to complaints and complex, high-risk, or sensitive employee relations cases. Consult with legal counsel as needed.
  • Ensuring fair and consistent enforcement of policies and practices. Investigate employee workplace situations including claims of harassment, discrimination and policy violations.
  • Ensure compliance with all federal, state and local employment laws, update employee handbook as needed. Provide advice and consultation for exempt and non-exempt employees on policy interpretation, performance coaching, conflict resolution, career development, etc.
  • Manage the HR Generalist for all HR data entry including but not limited onboarding, new hire orientations, terminations, status changes, as well as other HR Generalist duties.
  • Administer and manage the performance review process.
  • Proactively manage HR systems (both ADP and EaseCentral) in order to ensure data integrity. Safeguard confidential employment records and respond to all requests for verification of employment.
  • Oversee museum’s recruiting efforts and strategy, conduct organizational and departmental staffing analyses, guide department heads/managers on the recruiting process.
  • Process biweekly payroll and ensure all wage and hour compliance.
  • In collaboration with the benefits broker, oversees all group benefits plan including but not limited to medical, dental, vision, life/AD&D, long term disability, FSA and other voluntary insurance with the benefits administration software EaseCentral. Negotiate annual premium and plan renewals, manage annual open enrollment, and deductions set up. Work with the benefits broker to ensure compliance in reporting procedures, ACA and 1094/1095. Administer FMLA/CFRA and other leaves of absence.
  • Serve as 401(k) plan administrator and member of the 401(k) committee. In-charge of 401(k) audit and Form 5500 preparation.
  • Propose, revise, review and manage HR departmental budget.
  • Manage workers’ compensation process; liaise with employee and claims adjustors; monitor open cases through the closure and Form DWC-1.
  • Oversees all employee related events (annual holiday party, employee celebrations, employee training, etc.) and MOCA’s fun committee.

Physical Demands:

While performing the essential functions of this job, the incumbent must be able to do the following: sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate a computer and other office equipment required. Heavy usage of computers and phones required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

Application Procedure:

Please submit your resume and cover letter to hr@moca.org.

Director of Individual Giving

Overview

The Director of Individual Giving reports to the Chief Development Officer and manages major gifts at MOCA, and oversees all annual giving, membership, and stewardship activities. The Director of Individual Giving manages a team of three, all direct reports, including the Individual Giving Manager, Individual Giving Coordinator, and Development Assistant. The Director of Individual Giving is charged with meeting funding targets of more than $2 million in annual support, contributing to the overall growth of individual giving, developing and implementing the overall Individual Giving strategy and carrying a reasonably-sized prospect pool that includes donors to exhibitions, education, general operating support, endowments, and planned gifts. The Director of Individual Giving will have a strong development background with a minimum of five years of experience. This person will need to have a proven track record of progressive and successful development experience, which must include a major emphasis in annual giving and major gifts development, in addition to strong management and training skills.


Requirements:

  • Minimum of five years of direct fundraising experience, preferably in a non-profit arts organization or museum
  • Excellent verbal, written and interpersonal skills required
  • Prior supervisory/management experience
  • An undergraduate degree
  • Experience with Raiser’s Edge or comparable donor management software
  • Problem-solving, research, and analytical skills
  • Solid relationship-building skills, able to interface with external constituents
  • Weekend and evening work will be required.

Essential Functions:

  • Participates as a lead member of the development team, in addition to contributing to the museum fundraising planning under the direction of the Chief Development Officer.
  • Solicits support for exhibitions, education programs, annual fund, the museum’s Benefit, naming opportunities, endowments, and planned gifts. 
  • Supervises the Individual Giving Manager to ensure effective communication, appeals, renewals, upgrades, and stewardship within the Projects Council, Leadership Circle, and acquisition groups constituencies. 
  • Ensures effective coordination across annual giving activities to make sure donors are being moved up the giving pipeline. 
  • Experience working in or overseeing annual giving programs. 
  • Coordinates with the Membership and Annual Fund Manager to ensure effective communication, appeals, renewals, upgrades, and stewardship within the membership program and annual fund campaigns. 
  • Develops and maintains a personal prospect pool of 50-75 major gift donors and prospects. 
  • Proven frontline experience in major individual gift fundraising, preferably in museums, and in cultivating and soliciting prospects capable of gifts at $25,000 and above. 
  • Understanding the needs and interests of major donors in order to develop relationships between them and the museum. 
  • Develop and oversee budgets for Individual Giving, aligning strategy to expenses
  • Broad knowledge of the principles of fundraising – able to participate in all aspects of the gift cycle: From identification and cultivation to solicitation and stewardship.
  • Demonstrated leadership and the ability to successfully manage multi-functional fundraising streams.
  • Understanding of the importance of Gifts of Works of Art and Planned Giving and other development messages as a part of the program.

Physical Demands:

While performing the essential functions of this job, the incumbent must be able to do the following: sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height.  Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus.  Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required. Heavy usage of computers and phones required. 

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made. 


Application Procedure:

Please submit your resume and cover letter to hr@moca.org.