MOCA Member FAQs
When you are on the login page, select “Create account”. Enter your first name, last name, email address, phone number associated with your membership.
Our system will let you know if you already have an account with us. If so, select “Forgot your password” to reset your password and check that the email is not in your spam folder. If you still do not receive an email, please contact us at membership@moca.org.
In order to connect your membership to your login, you must use the same name, email address, and phone number that is associated with your membership. If you do not know what is on your membership record, please contact us at membership@moca.org.
Sign up for autorenewals by opting in on your account while purchasing your membership. You will see a check box to opt in on the purchase page. You can also opt in on your paper renewal by checking a box and renewing with your credit card. Once opted in, you will receive an email a week prior to your renewal date notifying you of the upcoming charge.
If you would like to update your membership’s autorenewal enrollment or the credit card on file, please call us at 213 6211794. If you’d like to opt out, please email us at membership@moca.org.
There are two ways to upgrade your membership:
Log in through the “Log in to your membership” portal, select your desired membership category, and complete the purchase. Your membership will be renewed for an additional year at the rate of the category you selected.
If you do not want to renew for an additional year, you can call us directly at 213 621 1794 and upgrade for the remainder of your current membership by paying the difference between the two membership rates.
All renewal checks can be sent to the following address:
The Museum of Contemporary Art
Attn: Membership
250 South Grand Avenue
Los Angeles, CA 90012Please include in the memo ‘Membership Renewal’
No. Membership payments are tax-deductible contributions. As such, they are not refundable or transferable.
Log in to your account and go to “Profile” under your name on the top right, and select “Contact Info”. You will see options to change your name, phone number, and mailing address. Select “Update Primary Address Info” or “Update Primary Contact Info,” make your changes, and then select “Confirm changes.”
We regularly send emails to all active members. If you are not receiving emails, you may have unsubscribed. To make sure you are subscribed to our emails, please contact us at membership@moca.org.
Tax receipts are included in the welcome email you receive after your payment is processed. If you need a copy of your membership’s tax receipt for your personal records, please contact us at membership@moca.org. If you have paid for a 100% tax deductible membership via an IRA, Donor-Advised Fund, or similar fund, we cannot issue you a tax receipt.
Yes, MOCA has visitor guidelines and policies, and the Museum can revoke a membership or refuse admission to anyone who the Museum determines, at its sole discretion, violates these guidelines and policies, or any other Museum guidelines and policies.
Members at the Individual level and above will automatically receive a membership card in the mail. Please allow up to three weeks for it to arrive. If you have not received your card after three weeks, contact us at membership@moca.org or 213 621 1794 .
We encourage our members to use their digital membership card for access to the Museum! If you cannot access your digital card and require a hard copy, please email us at membership@moca.org or 213 621 1794.
Yes! You only need to download your card once. Once your renewal has been fully processed, your card will automatically update with your new expiration date and any requested name changes, provided automatic updates are enabled in your phone’s wallet app. You may need to adjust your wallet settings to allow automatic updates. Please allow up to one week for your renewal to be processed and your digital card to update.
Yes, you can log in to your account on your smart phone and under the membership tab, you will see a button that says “digital membership”. Then you will select your name, and select “add to wallet”. Then the digital card will populate into your smart phone’s digital wallet.
If you don’t yet have a login, you can still receive a digital card. Please contact us at membership@moca.org or visit the lobby desk for in-person assistance.
Upcoming member events are announced at the start of each month in our Member newsletter. They can also be found on our Events Calendar page.
Gift memberships can only be purchased online. Select the membership category you would like to give and click on “Give a gift membership.” You will be prompted to enter the gift recipient’s contact information. You can then select “Continue” to enter your own contact and payment information to complete your purchase.
Yes! After entering the recipient information for your gift, you will be prompted to add an optional gift note. This note will be included in the email notification sent to the gift recipient.
We will notify the recipient of your gift via email on the date you have selected. Please be aware that the membership does become active on the date of purchase, so it is not recommended to purchase a gift membership more than a month in advance.
First, please have the recipient check their spam folder. If the recipient still has not received their welcome email, please contact us at membership@moca.org.
No. All gift recipients will receive their digital membership card in their gift notification email. Gifted memberships that include a physical fulfillment package will be sent to the gift recipient within three weeks of the initial email notification.
The recipient’s email and mailing address are needed to complete a gift membership purchase, to ensure that we can deliver their gift.
We do not offer gift memberships that can be activated at an unspecified later date. All gift memberships must have a specified start date at the time of purchase.
When purchasing a gift membership, the contact info you add will be cross referenced with the member database and it will automatically let you know if they are a current member. If you are still unsure, you can contact us at membership@moca.org to double check.
No. Members are welcome to visit without making an advance reservation. Though we do recommend advance reservations to assist with a faster check-in. If you need assistance with admission, please stop by the lobby when you arrive. Otherwise, you can present your digital or physical membership card at the entry to the galleries
Yes. You can still visit the museum anytime by showing your photo ID at the lobby desk to verify your membership status.
No. Memberships are nontransferable, so guests must be accompanied by the member.
Please email tickets@moca.org to have your confirmation email resent.